CFPSA Annual Report 2005-2006

• Chief Executive Officer
• Our Divisions
• CANEX
• PSP Division
• SISIP Financial Services
• Finance and Informatics
• Human Resources
• Internal Audit and Review
• Contributions to the CF community
• NPP Board Of Directors
• NPP Committees

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• 2004/2005
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CANEX

Through the retail operations of the CANEX Division – ExpressMarts, Grocery Stores, Retail Stores, Food Services and concessions – CFPSA provides goods and services tailored to our clients’ needs and location.

2005-06 was a year of strong growth and significant change for CANEX. From an organizational perspective, CANEX moved from a geographical or regional structure to one of operational oversight and responsibility by functional line of business; retail, convenience and services. The objectives of this significant change were to ensure strong HQ operational focus, facilitate consistency in direction and oversight of field operations, establish clear accountability and, overall, ensure common strategic direction and priorities. These changes resulted in strong sales growth and profit margins as well as improved monitoring and control of expenses, which in turn were reflected in the strong bottom line.

CANEX purchased two Tim Hortons trailers and equipment which, in concert with PSP Deployed Operations, were shipped to Afghanistan to serve Canadian and other international military forces serving at Kandahar Air Field. The official opening of the first “international Tim Hortons,” a significant addition to deployed operations Morale and Welfare Programs, occurred on Canada Day 2006.

Development and implementation of new programs were combined with expansion of existing programs during the year. The Personal Insurance Program continued to perform extremely well and enjoyed a 98 per cent retention rate for current customers, combined with a new customer sign up rate of 50 per cent of those quoted. This translated into the best year yet for this program.

2005-06 saw the rollout of the Army/Air Force/Navy Roots branded clothing program across Canada, after a successful test of the Navy Roots program last year. A new line of Canadian Disruptive Pattern (CADPATTM) – the digital camouflage pattern currently used for CF uniforms – military accessories was also developed and is now enjoying strong sales growth. Work commenced on the development of a new standardized design for all new CANEX construction for the future, which will have application for projects scheduled in the coming year for Comox, Winnipeg and Trenton.

Infrastructure revitalization remained a priority. Major projects commenced and/or were completed during the year included: a new Expressmart for A Block Halifax, a Southside ExpressMart and new Tim Hortons for Trenton, and an Expressmart expansion at Wainwright.