CFPSA Annual Report 2003-2004

• Chief of the Defence Staff
  • Agency Profile
  • Our Divisions
  • Human Resources
  • Finance and Informatics
  • Internal Audit and Review
  • NPP Sponsorship and Donation Program
  • CFN National Advertising Program
  • Human Rights and Harassment Prevention
  • Support to those who served in 2003/2004
• President and Chief Executive Officer
• Introduction
• Services to Serving members
  • CANEX offers What You Need
  • SISIP Financial Services
  • Work/Life balance
  • National and International Sports
  • Physical Fitness
  • CFPSA Training Centre
  • Human Performance Reasearch and Development
  • Health Promotion
  • Messes
  • Support to those who served in 2003/2004
  • PSP: Looking ahead
• Services to Deployed Members
  • Your home away from home
  • Mission Information Line
  • Financial matters
  • Deployed Operations
  • Support to deployed members in 2003/2004
• Services to Families
  • Military Family Services Program
  • Youth Program
  • Mission Information Line
  • Don't Forget the Fun
  • Volunteers
  • Employment of Family Members
  • SISIP FS
  • CANEX
  • Support to families in 2003/2004:
  • Families: Looking Ahead
• Services to Retired/Former Members
  • Retirement Planning at any Age
  • Support to Retired/Former Members in 2003/2004
• NPP Committees
• NPP Board of Directors
• Financial Overview and Highlights
  • CFPSA Financial Overview
  • Base/Wing Funds
  • Officers Messes
  • Warrant Officers and Sergeants Messes
  • Junior Ranks Messes
  • Combined and All Ranks Messes
• Acronyms

PREVIOUS REPORTS

• 2004/2005
• 2003/2004
• 2002/2003
• 2001/2002
• 2000/2001 (.pdf, 2.97Mb)
• 1999/2000 (.pdf, 758Kb)
• 1998/1999 (.pdf, 6.90Mb)

The Mission Information Line (MIL) provides deployed members with peace of mind knowing their families have access to information ranging from operational updates and messages from the CDS, to what’s happening with the latest show tour. In 2003/2004, MIL staff members continued to provide briefings to a significant number of CF units, ensuring that CF members and their families were aware of the services that are available to them during the member’s deployment.

FACT:

From April 2003 to March 2004, the MIL received 35,892 calls. Line staff handled 1,376 telephone interventions throughout the year. Calls regarding Operation ATHENA accounted for half of all calls to the MIL.