CFPSA Annual Report 2003-2004

• Chief of the Defence Staff
  • Agency Profile
  • Our Divisions
  • Human Resources
  • Finance and Informatics
  • Internal Audit and Review
  • NPP Sponsorship and Donation Program
  • CFN National Advertising Program
  • Human Rights and Harassment Prevention
  • Support to those who served in 2003/2004
• President and Chief Executive Officer
• Introduction
• Services to Serving members
  • CANEX offers What You Need
  • SISIP Financial Services
  • Work/Life balance
  • National and International Sports
  • Physical Fitness
  • CFPSA Training Centre
  • Human Performance Reasearch and Development
  • Health Promotion
  • Messes
  • Support to those who served in 2003/2004
  • PSP: Looking ahead
• Services to Deployed Members
  • Your home away from home
  • Mission Information Line
  • Financial matters
  • Deployed Operations
  • Support to deployed members in 2003/2004
• Services to Families
  • Military Family Services Program
  • Youth Program
  • Mission Information Line
  • Don't Forget the Fun
  • Volunteers
  • Employment of Family Members
  • SISIP FS
  • CANEX
  • Support to families in 2003/2004:
  • Families: Looking Ahead
• Services to Retired/Former Members
  • Retirement Planning at any Age
  • Support to Retired/Former Members in 2003/2004
• NPP Committees
• NPP Board of Directors
• Financial Overview and Highlights
  • CFPSA Financial Overview
  • Base/Wing Funds
  • Officers Messes
  • Warrant Officers and Sergeants Messes
  • Junior Ranks Messes
  • Combined and All Ranks Messes
• Acronyms

PREVIOUS REPORTS

• 2004/2005
• 2003/2004
• 2002/2003
• 2001/2002
• 2000/2001 (.pdf, 2.97Mb)
• 1999/2000 (.pdf, 758Kb)
• 1998/1999 (.pdf, 6.90Mb)

INTRODUCTION

Who We Are

The Canadian Forces Personnel Support Agency (CFPSA) provides morale and welfare programs to CF members and their families. In this Annual Report for 2003/2004, we explore our uniqueness as an Agency and that of our clients: CF Regular and Reserve Force members, Retired and Former CF personnel, military families, Department of National Defence (DND) employees and Non-Public Funds (NPF) employees. As part of the CF/DND team, CFPSA strives to be responsive to the evolving needs of these clients.

CFPSA provides morale and welfare programs to support:

• Serving CF members (both Regular and Reserve Force)
• Deployed CF members
• CF Families
• Retired/Former CF members

Highlights of services/programs:

• Mission Information Line
• Health Promotion
• Financial services
• Employment opportunities
• Grocery and retail stores
• National and International sports programs

Sample services, which benefit all our clients:

• Client-focus and sharing of best practices (through audits and reviews)
• Customer service training
• Non-Public Property (NPP) Sponsorship and Donation Program
• CFCF loans in support of base funds/messes
• Consolidated Insurance program which not only protects NPF assets, but substantially reduces the insurance costs for Base/Wing/Units
• National web site (www.cfpsa.com)
• Grants and loans to support members/clients special needs (CFPAF)

CFPSA Mission:

To enhance the quality of life of the military community and contribute to the operational readiness and effectiveness of the Canadian Forces (CF).

At the CFPSA, our more than 5,800 CFPSA/NPF employees work together to achieve a common goal. For nearly a decade, we have served the men and women of the CF and their families. As a client-driven organization, we have made this report client-focused. Information has been organized into client groups in the hope that you will find yourselves in the services, programs and activities we provide.

In an effort to minimize repetition, our description of programs and services is limited to key points. For more detailed information about CFPSA, readers may wish to visit our web site at www.cfpsa.com.

Together we are building an Agency that is responsive to the changing needs of our clients, CF members and their families, while developing partnerships in the CF community. Through our divisions, CFPSA touches the lives of thousands of people each year. The following pages will tell you how.

The ADM (HR-Mil) has overall responsibility for policies and programs that support the physical and spiritual fitness, morale and quality of life of CF members, in Canada or deployed.

FACT:

Support was provided during the Boer War, First World War, Second World War and in Korea.