CFPSA Annual Report 2003-2004

• Chief of the Defence Staff
  • Agency Profile
  • Our Divisions
  • Human Resources
  • Finance and Informatics
  • Internal Audit and Review
  • NPP Sponsorship and Donation Program
  • CFN National Advertising Program
  • Human Rights and Harassment Prevention
  • Support to those who served in 2003/2004
• President and Chief Executive Officer
• Introduction
• Services to Serving members
  • CANEX offers What You Need
  • SISIP Financial Services
  • Work/Life balance
  • National and International Sports
  • Physical Fitness
  • CFPSA Training Centre
  • Human Performance Reasearch and Development
  • Health Promotion
  • Messes
  • Support to those who served in 2003/2004
  • PSP: Looking ahead
• Services to Deployed Members
  • Your home away from home
  • Mission Information Line
  • Financial matters
  • Deployed Operations
  • Support to deployed members in 2003/2004
• Services to Families
  • Military Family Services Program
  • Youth Program
  • Mission Information Line
  • Don't Forget the Fun
  • Volunteers
  • Employment of Family Members
  • SISIP FS
  • CANEX
  • Support to families in 2003/2004:
  • Families: Looking Ahead
• Services to Retired/Former Members
  • Retirement Planning at any Age
  • Support to Retired/Former Members in 2003/2004
• NPP Committees
• NPP Board of Directors
• Financial Overview and Highlights
  • CFPSA Financial Overview
  • Base/Wing Funds
  • Officers Messes
  • Warrant Officers and Sergeants Messes
  • Junior Ranks Messes
  • Combined and All Ranks Messes
• Acronyms

PREVIOUS REPORTS

• 2004/2005
• 2003/2004
• 2002/2003
• 2001/2002
• 2000/2001 (.pdf, 2.97Mb)
• 1999/2000 (.pdf, 758Kb)
• 1998/1999 (.pdf, 6.90Mb)

Happy employees make happy clients and at CFPSA that’s our goal. Providing exceptional client-focused services is what we are all about.

All divisions of the Agency are embarking on our “Crowning the Customer” program, based on the popular book of the same name, written by Feargal Quinn. The program combines presentations and interactive activities that reinforce teamwork to emphasize the fundamentals of customer service.

As well, the HR division is also implementing the “Employee Relationship Management” (ERM) model to attract, retain and motivate employees. Its principles include getting to know the Agency’s employees and their needs so that training and career interests can be married to organizational goals, making CFPSA an employer of choice.

HR: Looking ahead

As part of the HR Strategic Plan for 2004 and beyond, a major initiative will involve developing policies and practices to enhance the employability of CF families within NPF.

In the immediate future, Pension Buy-Back is an initiative to give full-time employees an opportunity to buy back pensionable service, thus increasing their pensions.

As well, with the CFPSA/NPF commitment to achieve a representative workforce, Employment Equity (EE) will become an ever-increasing managerial and supervisory responsibility. Following the very successful Employment Equity Survey, managers and employees will soon be invited to discuss the implementation of EE through different forums, including access to the CFPSA web site.

With the help of the Internal Audit & Review Division, we are in the process of conducting a major review of training and development expenditures throughout CFPSA/NPF. This will indicate where we are as an organization in relation to similar organizations.

Finally, in light of the imminent retirement of “baby boomers”, we are working diligently to develop succession-planning programs to ensure that we meet our recruitment and retention goals in some identified departments.