President and Chief Executive Officer John F. Geci

A few years ago, during our 2000/2001 strategic planning sessions, the Canadian Forces Personnel Support Agency (CFPSA) and the world of Non-Public Funds (NPF) made a commitment to enhance customer service. Now, several years later, this focus resonates in every program, activity and service that we provide.

In this 2002/2003 Annual Report, we bring you “face to face with CFPSA” to share the pleasing results and impact this client-based approach has on Canadian Forces (CF) members and their families.

In the past few years, CFPSA divisions throughout Canada have succeeded in working more closely with each other and with various Bases/Wings/Units of the CF, and NPF suppliers to improve communications, build synergies and to ultimately better serve our clients.

In many ways, 2002/2003 was a challenging and exciting year. Markets were down, the state of world affairs was uncertain, and we all experienced the increased military operational tempo.

Through it all, the CFPSA and all who work in the world of NPF have succeeded in maintaining an excellent level of service to the military men and women of the CF and their families. I know this because almost weekly, I receive letters orphone calls from Commanders and others at the Base/Wing and Unit level, explaining the positive impact of our services, programs and activities and how CFPSA has tangibly contributed to operational readiness and effectiveness of the CF.

In 2002/2003, we have proven CFPSA to be accommodating, flexible and able to adjust to the pressures of the marketplace and the changing needs of our clients. This Annual Report, by its very design of presenting information by client groups, demonstrates CFPSA’s focus on the users of our services, products and activities.

At CFPSA, we take great pride in living up to our commitment of being client-driven and look forward to using this approach to continue effectively “Serving Those Who Serve.”

John F. Geci

President and Chief Executive Officer

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