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Our divisions include:
At CFPSA, we serve our client groups through three operational divisions – CANEX, SISIP Financial Services and PSP. Through our programs, services and activities, we demonstrate our dedication to identifying and meeting the special needs of the military community. In addition to offering CANEX retail services and financial services through SISIP, the CFPSA, in partnership with the Environmental Chiefs of Staff and Bases/Wings, provides Personnel Support Programs (PSP) aimed at increasing the physical and emotional well-being of military men and women. We at CFPSA, do all of this specifically to ensure success and operational readiness in the uniquely challenging careers of the military. Our three operational divisions and our three support divisions – Human Resources, Finance and Informatics, and Internal Audit and Review – work together to ensure that we provide the right services, at the right time, to the right people. Human resources:
Putting people first
Happy employees make happy customers and at CFPSA that’s our goal. Customer service has been identified as one of the CFPSA’s core characteristics, and “Becoming Customer Service Driven” is what we are all about. To that end, the “Crowning the Customer” initiative was rolled out in Spring 2002. The Customer Service Program, based on the popular book “Crowning the Customer” by Feargal Quinn, was originally designed for CANEX employees but is now being used by all divisions of the Agency. The course combines presentations, interactive games and activities that reinforce teamwork to emphasize the fundamentals of customer service. As well, the HR division is also testing the efficacy of the “Employee Relationship Management” model to attract retain and motivate employees. Its principles include getting to know the Agency’s employees and their needs, so that training and career interests can be married to organizational goals, making CFPSA an employer of choice. Employees also participated in the CFPSA/NPF Employee Survey, which included questions on official languages, health and safety, customer service and many other areas; lending credence to new programs.  Finance and Informatics
Disseminating information quickly and effectively is a challenge for any organization serving a large and diverse group of clients, and CFPSA is no exception. Through our web site, we are reaching more people more often. It's fast, it's functional and it's full of up-to-the-minute news and information about current CFPSA programs and events.
As of February 2003, our web site, www.cfpsa.com, received nearly 50,000 monthly visits, more than three times the number from the previous year. Visitors to our site spent, on average, more than 16 minutes browsing the wide-variety of information available. CANEX and SISIP pages are also online at www.canex.ca and www.sisip.com. Internal Audit and Review:
Serving You Behind the Scenes
Internal Audit and Review provides independent advice and client-oriented solutions on financial and operational matters. Results and benefits of our comprehensive reviews, facilitated workshops, investigations and audits are the measure of our performance. Our clients reap the benefits through:
Internal Audit professionals are working behind the scenes to strengthen corporate governance and to provide a level of assurance that the best efforts are being put forward by all involved in the business of Serving Those Who Serve.
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