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ORGANIZATIONAL STRUCTURE
GOVERNANCE
The Chief of the Defence Staff (CDS) is assigned as the governing authority for all Non-Public Property under the provisions of the National Defence Act. A Board of Directors was created to assist the CDS in exercising the governance responsibilities for Non-Public Property. The board's responsibilities are outlined in Defence Administrative Orders and Directives (DAOD) 9003-1. The President and Chief Executive Officer of the Canadian Forces Personnel Support Agency (CFPSA) is a member of the Board of Directors, and is responsible to the CDS through the board for the administration and operation of the CFPSA. In addition, three committees—the Human Resources and Compensation Committee, the Audit and Accountability Committee, and the Investment Committee—report to the Board of Directors. Furthermore, Treasury Board Decision 689194 endorses the role that Non-Public Property plays in contributing to the morale and welfare of the Canadian Forces (CF).
AGENCY PROFILE
Canadian Forces personnel support services have been in place since 1872. Offered through such organizations as the YMCA, Salvation Army, Knights of Columbus, and the CF itself, these programs aimed at contributing to the operational readiness and effectiveness of the Canadian Forces. Support was provided during the Boer War, World War I, World War II, and the war in Korea. However, the need for a Non-Public Property organization to continue the tradition of personnel support programs soon arose. Accordingly, in 1996, the Canadian Forces Personnel Support Agency (CFPSA) was founded.
The CFPSA believes in putting the customer first. Therefore, we ensure that environmental chiefs of staff, base/wing/unit commanders, regular and reserve CF members, retired or former military personnel, military families, veterans, and Department of National Defence (DND) and non-public employees receive the programs and services they deserve.
The programs and services provided by the CFPSA are designed to raise morale and cultivate team spirit among CF members and their families. In addition to offering CANEX retail services and financial assistance through the Service Income Security Insurance Plan (SISIP), the CFPSA provides deployment support programs and military family support services. Furthermore, health promotion programs aim at increasing the physical and emotional well being of military men and women in order to ensure success in their uniquely challenging careers.
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| "CFPSA BELIEVES IN PUTTING THE CUSTOMER FIRST." |
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The CFPSA has over 5,600 full-time, part-time, and seasonal employees working in Canada. Additionally, 30 staff members provide CFPSA programs and services to CF troops stationed in Bosnia-Herzegovina. The agency’s headquarters, which employs 185 people, is located in Ottawa. The three CFPSA service divisions—Personnel Support Programs (PSP) Division, CANEX, and SISIP — are represented in the head office. The Finance Division (which includes financial, information technology, and administrative services), the Human Resources Division, and the Internal Audit and Review Division which support the three service divisions are also located at the agency’s headquarters.
This annual report offers further insight into both the CFPSA and its dedicated staff. After all, the CFPSA and its employees have been given the task of developing the tradition of personnel support programs that began over a century ago. This is why we devote ourselves to "Serving Those Who Serve." We are committed to making a difference.
