President and Chief Executive Officer John F. Geci

Fiscal year 2001/02 was both successful and memorable. An overall sluggish economy punctuated with the events of September 11th brought with it unique service challenges. However, I am happy to report that the dedication and creativity of our NPF employees were very much in evidence to meet the unique needs of the Canadian Forces members prompted by these world events.

It is no coincidence that the focus of this annual report is “working together.” This theme resonates throughout our organization and is exemplified particularly in this year’s increased services from all divisions to deployed Canadian Forces (CF) personnel and their families. CFPSA exists to meet the needs of our CF clients. Like the gears of a machine, CFPSA/NPF employees work together in everything we do to enhance the quality of life of military members and their families, be they in Canada or stationed elsewhere.

Our first annual CFPSA conference was held in Ottawa in January 2002. These four days served as a springboard for people working in concert. More than 500 delegates enhanced their skills through training sessions, briefings, workshops and team-building exercises and then were tasked with bringing back this information to share and implement at their bases across Canada, the USA and overseas.

Paraphrasing the words of our conference guest speaker, Donald Cooper of Cooper Canada, we at the CFPSA are in the business of relieving the stress of military members and their families. In doing so, we enhance the quality of life of the military community and contribute to the operational readiness and effectiveness of the Canadian Forces.

There is a growing amount of evidence connecting stress reduction, morale and welfare with productivity. Many organizations point to the demonstrable link between employee satisfaction, customer satisfaction, and the bottom line.

This year, toward that end, we have made progress in eliminating some stove piping in our internal operations and establishing more seamless communications throughout CFPSA, Department National Defence (DND) and Non- Public Funds (NPF) suppliers, customers, and clients. We have continued with the modernization of CANEX outlets and completed the construction and renovation of state-of-the- art gyms, recreation and community centres at Bases/Wings/Units across Canada. We have increased certain insurance coverage while maintaining premiums. And most importantly, the feedback we have received on these, and all our services, has indicated that we have been on target in meeting the needs of our CF community.

Having a good year such as 2001/02 enhances the foundation on which our organization can continue to build for the future by working together in “Serving Those Who Serve.”

John F. Geci