The Canadian Forces Personnel Support Agency exists to enhance the quality of life of the military community and to contribute to the operational effectiveness and readiness of the Canadian Forces. Following are highlights of fiscal year February 2001 to March 2002.

• Non-public revenues from its CANEX and SISIP operations, in conjunction with public funds budgeted for this purpose, are used by the CFPSA to deliver services to military personnel and their families.

• Patronage of CANEX and SISIP gives the military community access not only to competitively priced goods and services, but also to better sports and recreation services and facilities, and increased contributions to base/wing/unit NPF funds.
  

PERSONNEL SUPPORT PROGRAMS

Services

• Physical Fitness Program
  
• Sports & Recreation
  
• Family Services
  
• Youth Initiatives
  
• Health Promotion
  
• Deployed Operations
  
• Deployment Support
  
• Messes
  

Facts

• Canadian radio & TV provided 24/7 to deployed troops in Europe, the Middle East and the Persian Gulf & Sea;
• 30 NPF employees delivering PSP programs and services in Bosnia;
• Mission Info Line: troops to Afghanistan generated approximately 10,000 calls in a month;
• In partnership with the Crown, NPF contributed $81 million from its CANEX and SISIP operations to renovate or build 44 fitness, sports and recreation facilities across Canada;
• 43 Military Family Resources Centres in Canada, Europe and the USA;
• 3500+ Christmas packages sent to deployed troops;
• Sports: 60 CF Regional Competitions (over 8,500 participants) and 19 CF National Championships (over 1,750 participants);
• 180 CF members in 12 CISM sports competitions;
• 42% of employees are dependants of CF personnel (spouses and children);
• 13,000 hours of emergency childcare provided by MFRC;
• More than 3,000 spouses of CF members participated in MFRC- sponsored Second Language Training; and
• 58 health promotion staff rolling out new awareness and education program

CANEX

Services

• 280 CANEX operated Stores and Concessions
• Group Home and Auto Insurance
• Home Heating Oil Program
• No Interest Credit Plan
• Club Xtra Loyalty Program Card

Facts

• In Canada, Germany and Bosnia;
• Profits are returned to the community;
• Royalties paid to base/wing/unit funds: $4.3 million;
• 200,000+ transactions a week, not including concessionaires;
• $122.4 million in sales;
• Club Xtra: 56,000 members;
• $250,000 in rebates;
• Largest Club Xtra gift certificate: $1,493.75;
• 10,773 No Interest Credit Plans approved for $8.6 million;
• 42,000 Group Home and Auto Insurance policies in force with The Personal Insurance;
• 25 million liters of oil sold and $1.5 million rebated to customers;
• "Simply The Best Price" guarantees lowest price on key basic food items;
• $2.9 million was reinvested in renovations, equipment and facilities during FY 2001-2002;
• Our 900 employees come from the local military community; and
• 100% of profit on sales "in theatre" deployed operations are returned to CF units.

SISIP

Services

• Life and disability insurance
• Financial planning services
• Financial counseling and financial education services
• CFPAF programs
• Service RSP and RESP

Facts

• Over 109,000 clients with $16.7 billion of insurance in force;
• Long Term Disability: 58,000 Regular and 30,000 Reserve Force personnel covered;
• Life insurance benefits paid: $21.7 million;
• Former members receiving LTD benefits: 1,724;
• Former members participating in SISIP Rehab: 1,668;
• Cost of benefits paid and support provided under LTD and Rehab $27.6 million;
• CFPAF has $15 million available to help the military community; and
• Formal financial education for all new CF since July 2000.

SUPPORT DIVISIONS

More than 5,000 CFPSA employees are supported by the following divisions:

• Human Resources
• Financial Services
• Internal Audit and Review