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Your Body Talks … Do You Know What It's Saying?
By: Marion Grobb
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Gut feeling, intuition, hunches. Whatever we call it, we all have feelings about people we meet. Part of the information we're taking in that leads to such conclusions is body language. Whether we realize it or not, we both read and speak it.
The old 7/38/55 rule from Dr. Albert Mehrabian is often quoted. In his studies of the 1960s, this UCLA professor deduced that in face-to-face communications, 7% of the message is conveyed through words, 38% through voice and 55% through body. In the 1970s in Australia, researcher and author Allan Pease suggested that body accounted for up to a whopping 80%! Even though some more recent research suggests that these numbers may be overstated, the fact remains that our bodies most definitely talk.
Although it's tempting to witness one body action, gesture or reaction and use that as conclusive evidence, it is not wise to do so. Body language is best read when using what I call, the "4 Key Cs":
- context
- culture
- clusters
- calibration
Context: Sometimes people cross their arms just because they're cold. It doesn't necessarily mean that they're closed to what you're saying. Work versus social environment also affects how we interact with others. Before you assess the body language, consider the context.
Culture: We live in a country that celebrates diversity. Many of us, due to work or private life, travel to other countries. Gestures that are commonplace to us mean different things to others. For example, I am told that the A-OK sign in Japan is a symbol for coin money and in parts of Germany is an obscene gesture. Although eye contact is valued in mainstream Canadian culture, it is to be avoided in other cultures. Different cultures, different meanings.
Clusters: As a rule of thumb, using clusters of three actions or gestures, versus just one, to suggest a certain meaning increases your chances of being right.
Calibration: We all have certain physical actions and idiosyncrasies. Calibrating body signals against a certain individual allows for this fact. Perhaps someone is blinking all the time, not because they a speaking a mistruth or don't believe what you're saying - maybe they just blink a lot. It depends on the person.
Next time, before you draw conclusions from someone's actions, consider the 4 Cs of reading body language. When you do, chances are your gut feeling, intuition or hunch will be a more accurate one.
