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Crowning the Customer
By Jacynthe de Saint-Hilaire
“Every person in our organization – even those you may not think of as customer service personnel – has the ability to impact on customer relations – The Difference is you”
72.8% water?
Our bodies are all made up of 72.8 per cent water, what makes us different from each other is our personality.
Let’s see what Joan Legris, Human Resources Manager in Geilencherken” is saying “As HR Managers, we promote the values of the ‘Crowning the Customer’ program by providing workshops and sustaining a focus on customer service skills. Here in Europe, a particular CF member providing exemplary leadership in this area and deserves a few kudos. His name is Commander Mike McGrath and he’s penned the CFSU (E)’s unofficial motto: ‘Find a Way to Help’. He inspires us to question the status quo and to add value to every interaction. If the answer to a request is ‘no’, Cmdr McGrath challenges team members to review the possibilities and to change their mindsets. ‘Find a Way to Help’ does not necessarily mean saying ‘yes’ to every request, but it does mean that we must have a positive customer service attitude and try to take action in the best interest of the individuals involved.”
If you want to work for a successful organization and enjoy your job, you have to commit yourself to providing the highest possible level of service in every.aspect of your work.
It will help you will derive more job satisfaction from what you do.
Remember, YOU make the difference!
Principles of Exceptional Customer Service
- Customers don’t think of themselves as customers – they think of themselves as people who need your help
- It’s not enough to take care of customers – you have to care about them
- Don’t just listen – learn
- Don’t just solve problems – create opportunities
- Great service starts with a great attitude
