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Chief Executive Officer
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In my second year as CEO of the Canadian Forces Personnel Support Agency (CFPSA), I am again pleased to highlight our delivery of morale and welfare (MW) services to the Candian Forces (CF) community.
Since 1996, the CFPSA has been committed to providing quality, accessible and relevant products, programs and services to all current, retired and former members of the CF Regular and Reserve Force, military families, employees of the Department of National Defence (DND), and personnel of the Staff of Non-Public Funds, Canadian Forces. While the CFPSA has undergone significant evolution since its inception, our focus of “Serving Those Who Serve” is as evident today as it was ten years ago.
Over the past year, with the introduction of various customer-centric processes, we continued to demonstrate our commitment to meeting the changing needs of those we serve. Notably, we launched the Canadian Defence Community Banking (CDCB) program, providing a wide range of banking products uniquely suited to the military community; we initiated a Customer Relationship Management program that will provide central client administration and information coordination for MW services; and we expanded the availability of branded service options, such as Tim Hortons and Subway.
Two years ago, the CFPSA began realigning its corporate direction and operational processes more closely with the organizations we serve. By early 2006, we have completed much of this harmonization. Guidance on contracting within a NPF framework was formalized into policy that is reflective of Public contracting; our travel policy more clearly reflects Treasury Board (TB) guidelines and the NPF Harassment Prevention Policy and Guidelines were approved.
While, from a corporate perspective, the CFPSA forged significant advancements in the past year, each operational division also attained record success in 2005.
CANEX expanded the availability of branded retail options for consumers, introducing a ROOTS Army/Air Force/Navy clothing line. Discussions also began with Tim Hortons for an outlet in Kandahar, the result of which was an official opening Canada Day 2006. A stronger organizational structure translated into increased overall profitability, resulting in a CANEX contribution of $3.1M in support of national and local MW initiatives.
The personnel of the Finance and Informatics Division continued to consolidate accounting processes. In 2004 CFPSA implemented the nationalization of NPF accounting that resulted in reduced accounting costs and savings for both DND Public and Non-Public Funds. The members of the Human Resources Division introduced our new Employee Assistance Program, and the personnel of the Internal Audit and Review Division maintained their focus on continuous improvement and learning through review and adoption of internal and external best business practices.
PSP enhanced its provision of sport, fitness, recreation and health promotion programs in accordance with the CDS’s increased priority on physical fitness. PSP also continued to expand its support to deployed CF members by offering show tours featuring award-winning Canadian artists and deploying over 100 support staff to Afghanistan.
SISIP FS increased its number of term life insurance clients by 2000, expanded the number of clients accessing financial planning services by 600, and provided financial counseling advice to over 9,000 CF members. SISIP Financial Services (FS) worked closely and cooperatively with Veterans Affairs Canada to develop an effective transition plan in accordance with the new Veterans’ Charter.
The Finance and Informatics, Human Resources and Internal Audit and Review divisions continued to provide responsive, accurate and efficient support to the over 5,800 personnel of the Staff of Non-Public Funds, Canadian Forces. Of particular focus this past year was our goal to increase awareness of MW services and the CFPSA throughout the CF community. To this end, as of January 2006, our web site, www.cfpsa.com, received over 80,000 monthly visits, up 45% from the previous year.
As the CFPSA continues to evolve and improve, we remain committed to serving our customers and stakeholders. In 2006, we look forward to strengthening the role of Non-Public Property (NPP) throughout the CF community; increasing the visibility and knowledge of MW; and continuing to strengthen the viability of programs and activities.
Sincerely,
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Major-General Doug Langton
Chief Executive Officer
