CFPSA Annual Report 2004-2005

• Chief Executive Officer
• Our Divisions
• CANEX
• SISIP Financial Services
• Personnel support programs division
• Human Resources
• Finance and Informatics
• Internal Audit and Review
• Our Clients And Our Community
• NPP Board Of Directors
• NPP Committees

PREVIOUS REPORTS

• 2004/2005
• 2003/2004
• 2002/2003
• 2001/2002
• 2000/2001 (.pdf, 2.97Mb)
• 1999/2000 (.pdf, 758Kb)
• 1998/1999 (.pdf, 6.90Mb)

Chief Executive Officer

In this annual report for 2004/2005, we again highlight our services and the consistent delivery to our clients: CF Regular and Reserve Force members, retired and former CF personnel, military families, Department of National Defence (DND) employees and Non-Public Funds (NPF) employees.

Over the past year, we at the Canadian Forces Personnel Support Agency (CFPSA) have begun to change some of the ways we do business. In the fall of 2004, CFPSA’s direction changed from military-driven, civilian-led to military-driven and military-led. This change in leadership was in part designed to align us more closely with the organizations whose members we serve.

Our focus and commitment, however, remains ‘Serving Those Who Serve’ through the delivery of morale and welfare programs, products, and services. This annual report provides details of that delivery.

CANEX personnel led the division to net profit sales which supported NPF properties and services. Of mention, these funds purchased new gym equipment and customer relationship management software for messes and recreation, and aided with the delivery of Military Family services programs.

The SISIP Financial Services team provided term life insurance to some 120,000 serving and former CF members and their spouses through 18 offices across the country, and they supported financially 60 Volunteer Recognition events.

The members of the PSP Division continued to excel in the delivery of Sports, Fitness, Health Promotion, Show Tours, Military Family Services, Hospitality, Messes, and Recreation. It is evident that these Non-Public Fund civilian employees work seamlessly as an integral part of the Canadian Forces community.

The personnel of the Finance and Informatics Division continued to consolidate accounting processes. In 2004 CFPSA implemented the nationalization of NPF accounting that resulted in reduced accounting costs and savings for both DND Public and Non-Public Funds. The members of the Human Resources Division introduced our new Employee Assistance Program, and the personnel of the Internal Audit and Review Division maintained their focus on continuous improvement and learning through review and adoption of internal and external best business practices.

As part of the Canadian Forces/Department of National Defence team, CFPSA will continue to emphasize a customer-centric focus. As resources allow, we will enhance our programs and services to contribute to the improvement of CF personnel and operational readiness in all cycles of training, deployment, repatriation, and rest.

In 2005, NPF employees will continue to uphold the CFPSA core values, and our team will continue to oversee and ensure the viability of all Non-Public Property.

We have developed frameworks to streamline our business practices, and to allow us to embrace new technologies.

In this report we unveil part of our new CFPSA branding strategy and our ‘CFPSA-Colour palette of the future’.

I look forward to another productive year ahead.

Sincerely,

Major-General Doug Langton
Chief Executive Officer