CFPSA Annual Report 2003-2004

• Chief of the Defence Staff
  • Agency Profile
  • Our Divisions
  • Human Resources
  • Finance and Informatics
  • Internal Audit and Review
  • NPP Sponsorship and Donation Program
  • CFN National Advertising Program
  • Human Rights and Harassment Prevention
  • Support to those who served in 2003/2004
• President and Chief Executive Officer
• Introduction
• Services to Serving members
  • CANEX offers What You Need
  • SISIP Financial Services
  • Work/Life balance
  • National and International Sports
  • Physical Fitness
  • CFPSA Training Centre
  • Human Performance Reasearch and Development
  • Health Promotion
  • Messes
  • Support to those who served in 2003/2004
  • PSP: Looking ahead
• Services to Deployed Members
  • Your home away from home
  • Mission Information Line
  • Financial matters
  • Deployed Operations
  • Support to deployed members in 2003/2004
• Services to Families
  • Military Family Services Program
  • Youth Program
  • Mission Information Line
  • Don't Forget the Fun
  • Volunteers
  • Employment of Family Members
  • SISIP FS
  • CANEX
  • Support to families in 2003/2004:
  • Families: Looking Ahead
• Services to Retired/Former Members
  • Retirement Planning at any Age
  • Support to Retired/Former Members in 2003/2004
• NPP Committees
• NPP Board of Directors
• Financial Overview and Highlights
  • CFPSA Financial Overview
  • Base/Wing Funds
  • Officers Messes
  • Warrant Officers and Sergeants Messes
  • Junior Ranks Messes
  • Combined and All Ranks Messes
• Acronyms

PREVIOUS REPORTS

• 2004/2005
• 2003/2004
• 2002/2003
• 2001/2002
• 2000/2001 (.pdf, 2.97Mb)
• 1999/2000 (.pdf, 758Kb)
• 1998/1999 (.pdf, 6.90Mb)

CHIEF OF THE DEFENCE STAFF

General R.R. Henault Chief of the Defence Staff

Customers are central to the Canadian Forces Personnel Support Agency.

CFPSA strives to deliver the very best service to its customers – members of the Regular and Reserve Force, retired and former members, and military families. They deserve nothing less.

As Chair of the Non-Public Property Board of Directors, I see the principle of customer service embodied in all the programs, services and activities that CFPSA provides to CF personnel and their families.

CF members are asked to maintain a high operational tempo. To ensure the good health, happiness and personal satisfaction of each and every one of us, the Agency must continue to provide those elements that improve conditions of service at home and abroad.

Wherever they serve and whatever their needs, CF members and their families can depend on CFPSA. The Agency's commitment to serving those who serve enhances the ability of DND/CF to invest in its people and optimize Canada's defence and security capabilities.

Of equal importance is the care and assistance CFPSA extends to the families of CF members deployed abroad. The Agency offers a variety of programs and services for spouses/partners and children. These include professional counseling and support, the Mission Information Line and Military Family Resource Centres, to name but three.

CF members serving abroad know their families are being cared for and supported back home. This contributes to their morale and their operational effectiveness. Indeed, there is a well-established link between readiness and operational effectiveness, and the quality of morale and welfare programs available.

Throughout 2003/2004, CFPSA continued its tradition of improving the lives of military personnel and their families by expanding existing programs and services and introducing new ones. Responding to the changing needs of customers is vital to the Agency's success.

As someone who has benefited from CFPSA programs and services, I thank the Agency's employees in Canada and abroad for their tireless support of DND/CF. They continue to serve those who serve with enthusiasm, care and professionalism

General R.R. Henault
Chief of the Defence Staff