Chief of the Defence Staff General R.R. Henault

Being customer-driven is entrenched in the culture of the Canadian Forces Personnel Support Agency (CFPSA). As Chairperson of the Non- Public Property (NPP) Board of Directors, which oversees the CFPSA, I regularly come “face to face with CFPSA” and have seen the seeds of this thinking grow into programs, services, and activities that meet the special and changing needs of Canadian Forces (CF) members and their families.

The Board of Directors and its three standing committees ensure that CFPSA programs and services are of the highest quality. Throughout 2002/2003, the Agency adjusted to the intense operational tempo, and not only anticipated, but exceeded the needs of its clients – CF members and their families. I am confident that in relieving the stresses of military life and in enhancing the quality of life, the CFPSA is making a positive difference to both the personal and professional lives of the dedicated men and women of ourForces. By focusing on CF members’ needs, the Agency contributes directly to increased operational readiness and effectiveness, and thus, CFPSA contributes significantly to two of the main corporate priorities of the Department of National Defence and the Canadian Forces: investing in our people and optimizing Canada’s defence and security capabilities.

As Chair of the NPP board, I salute the CFPSA, celebrate its contribution to the defence of Canada, and applaud its mission of “Serving Those Who Serve.”

General R.R. Henault, CMM, CD
Chief of the Defence Staff

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