Chief of the Defence Staff General R.R. Henault

As the chair of the Non-Public Property (NPP) Board of Directors that oversees the Canadian Forces Personnel Support Agency (CFPSA), I—along with my fellow board members and three standing committees—ensure that the CFPSA programs and services available to members of the Canadian Forces (CF) and their families are of the highest quality.

The CFPSA works for the military. The programs and services designed and implemented by the agency’s dedicated staff aid in the operational readiness of CF troops – operational readiness that proved essential following the events of 9-11.

The September 11th tragedy, and subsequent deployment of Canadian troops to Afghanistan and beyond, emphasized the need to continue to address quality of life issues on military bases, wings and units. Operation Apollo placed further stress on many CF members and their families. Accordingly, the CFPSA and its committed staff aimed at both identifying and relieving this stress. As a result, the agency did such things as provide emergency childcare services, and extend the operating hours of the Mission Information Line (MIL) to accommodate the increased number of calls.

The CFPSA has demonstrated that it understands our needs. A number of former CF personnel now work in one of the three service divisions (Personnel Support Programs (PSP), Service Income Security Insurance Plan (SISIP), and CANEX) in the agency. Civilian staff members complement this military perspective. As a result, the CFPSA team approaches all existing and potential endeavours in a wellbalanced manner.

The NPP board is pleased with the way in which the CFPSA has evolved. Agency employees and the military community are working together to enhance communication, thereby facilitating the exchange of ideas and best practices. This exchange will ensure that existing and future CFPSA programs and services continue to nurture the team spirit that exists between the agency and CF members and their families.

The Canadian Forces Personnel Support Agency aims at “Serving Those Who Serve.” This past year, the agency and its devoted staff did just that, and then some.

General R.R. Henault
Chief of the Defence Staff