Human Resources

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Business Skills

Communication Skills

• Building Decks (T035)
• Defusing Crises When Dealing with Difficult Clients (T024)
• Effective Presentations (T010)
• Improving Listening Skills (T022)
• Interpersonal Communication Skills (P607)
• Negotiating Skills (T006)
• Working in Teams (T412)
• Writing E-mails and Letters (T604)

Planning and Organizational Skills

• Administrative Assistants: Maximizing Your Role (T606)
• Project Management (R901)
• Project Planning and Control: Techniques and Tools (R710)

Time Management

• Managing Your Time (T605)

Training Skills

• Instructional Design of a Learning Activity (V706)
• Teaching Techniques for Occasional Trainers (V707)

Writing

• Basic Skills in English Writing (T009)
• Basic Skills in French Writing (T019)
• Preparing Agendas and Minutes (T011)
• Writing Briefing Notes (T034)
• Writing Effective Reports (T014)
• Writing Executive Summaries (T018)
• Writing for Results (T007)
• Writing in Plain Language (T017)

 

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