A-FN-105

• Foreword (Revised 6 Oct. 08)
• Chapter 1 - Introduction
• Chapter 2 - Financial Concepts
• Chapter 3 - Organization and Responsibilities
• Chapter 4 - Non-Public Property Audit (Revised 23 Jul. 03)
• Chapter 5 - Principles of Internal Control (Revised 29 Sept. 03)
• Chapter 6 - Control of Accountable Documents (Revised 23 Jan. 03)
• Chapter 7 - Security of Non-Public Funds (Revised 17 Aug. 07)
• Chapter 8 - Sales Taxes (Revised 23 Jan. 03)
• Chapter 9 - Consolidated Banking System (Revised 23 Jan. 04)
• Chapter 10 - Canadian Forces Central Fund Contributions - Loans and Grants (Revised 11 Aug 08)
• Chapter 11 - Non-Public Funds Consolidated Insurance Program (Revised 23 Jan. 03)
• Chapter 12 - Non-Public Funds Credit Cards (Revised 17 Aug. 07)
• Chapter 13 - Chart of Accounts
• Chapter 14 - Financial Statements
• Chapter 15 - Financial Statement Checklist (Revised 20 Mar. 03)
• Chapter 18 - Cash and Other Receipts (Revised 12 Feb. 03)
• Chapter 19 - Accounts Payable and Disbursements (Revised 29 Jan. 03)
• Chapter 20 - Payroll (Revised 14 Feb. 03)
• Chapter 21 - Purchases (Revised 18 Oct. 06)
• Chapter 22 - Transfers (Revised 18 Oct. 06)
• Chapter 23 - Retail Price Changes (Revised 30 Sept. 03)
• Chapter 24 - Requests for Credit, Returns and Repairs (Revised 18 Mar. 03)
• Chapter 25 - Inventory Valuation
• Chapter 26 - Stocktaking
• Chapter 27 - Inventory Shrinkage, Spoilage/Breakage and Shortage/Overage
• Chapter 28 - Fixed Assets (Revised 2 May 07)
• Chapter 32 - Public Grants
• Chapter 33 - NPF Food Services Account
• Chapter 36 - Bar Operations
• Chapter 37 - Mess Charges (Revised 15 June 03)
• Chapter 38 - Function Recapitulation Voucher (Revised 14 Jan 04)
• Chapter 41 - CANEX Outlets (Revised 15 Oct. 03)
• Chapter 42 - Retail Stores (Revised 01 Oct. 03)
• Chapter 43 - Grocery Stores (Revised 06 Oct. 03)
• Chapter 44 - Combination Stores
• Chapter 45 - Gas Bars
• Chapter 46 - Food Services (Revised 29 Oct. 03)
• Chapter 47 - Vending Operations (Revised 26 Nov. 03)
• Chapter 48 - Warehouses (Revised 23 Jan. 04)
• Chapter 49 - Special Services (Revised 07 Oct. 03)
• Chapter 51 - Purchases - CANEX Retail Outlets and Central Billing
• Chapter 52 - Credit Sales
• Chapter 53 - Layaways and Special Orders
• Chapter 54 - Lottery Tickets
• Chapter 56 - Miscellaneous
• List of Abbreviations
• List of Forms
• Index

APPENDIX 1, ANNEX B, CHAPTER 9

USING THE DRAWCHEQUE SERVICE

HOURS OF OPERATION

1. Using the new Drawcheque (transfer) service is as easy as making a telephone call. Drawcheque uses the technology called "Interactive Voice Response" (IVR). Your outlets simply telephone 1-800-265-0007, which is a toll-free number from anywhere in Canada. Hours of operation for the service are as follows:

1. the telephone will be answered by the IVR system between the hours of 6:00 a.m. and 1:00 a.m. EST, seven days a week, including weekends and National and Provincial Holidays;

2. between the hours of 8:00 a.m. and 8:00 p.m. EST, Monday to Friday, we provide the option to speak to a bilingual operator. Please note: if any of your outlets are located in areas which do not provide Touch Tone service and (or) only have rotary dial phones, they will be asked to use the operator service;

3. calls which are completed prior to 7:00 p.m. EST on bank business days Monday to Friday will initiate a transfer which will transfer funds on that business day. Calls that are completed after 7:00 p.m. EST will produce transfers on the next business day. Transfer details which are communicated anytime between 7:00 p.m. Friday and 6:59 p.m. EST Monday will produce transfers on Monday's date;

4. the service will be answered by the IVR on the appointed hours on National Bank Holidays. The transfer will be produced on the following business day;

5. Please note: the service will be answered by the IVR on the first Monday of August, which is a Provincial Holiday. Transfers will not be processed on that day however, regardless of the Province where the call was initiated; and

6. you may find that you have incorrectly communicated transfer details using the system after the telephone call has been terminated. The system provides the capability to reverse the transaction on the same business day. To perform a reversal transaction, the reversal call must be completed by 7:00 p.m. EST on the day that the transfer was initially initiated.

OPERATING PROCEDURES

2. The IVR will always follow the same sequence. If you choose to speak with an operator, the sequence of prompts will be identical to those on the IVR.

3. The key prompts are as follows:

1. you will be asked whether you would prefer service in English or French, or to speak to an operator;

2. the unique 8-digit customer ID must be entered. If after three tries, the correct number has not been keyed in, the system will automatically terminate the call;

3. the system will verify that a correct ID Number has been entered. You will now be asked to select whether you are initiating a Drawcheque (Transfer) or cancelling a Drawcheque (reversal), which can only be done on the same business day;

4. the system will then ask for the amount which is to be transferred. Please input the amount in dollars and cents, followed by the number sign (#) located to the right of the zero on the telephone key pad;

5. the system will repeat the amount entered for verification;

6. the system will ask you to confirm the amount, change the amount or terminate the call. If the call is terminated, there will be no record of the call. The choices are:

   Enter:	"1" to confirm that this amount is correct,
   	"2" to terminate the call, or
   	"3" to change the amount;

7. when all of the information has been entered and accepted, the system will provide a verification number, based on the amount entered. Please ensure that this number is recorded, as it will be required if any tracing is necessary;

8. the system will then ask you if you wish to enter another Drawcheque, or end the session. The choices are:

   Enter:	"4" to end this call, or
   	"5" to initiate another transaction; and

9. if you have completed your transactions for the day, please enter "4" to end the call.

REVERSAL TRANSACTION

4. The procedures to initiate reversal transactions are essentially the same as those used to initiate Drawcheques. Please note: transactions can only be reversed on the same business day in which they were initiated. The call to reverse the transaction must be completed prior to 7:00p.m. EST.

5. The procedures are the same as those to initiate a Drawcheque, up until the point where you are asked whether you are "reporting" or "cancelling" a Drawcheque. At this point you will select "2" to cancel a Drawcheque. Procedures from this point are as follows:

1. you will now be asked to enter the amount in dollars and cents exactly as you entered it before, followed by the number sign;

2. the system will repeat the amount to be cancelled;

3. the system will ask if this is the correct sum to be cancelled;

   Enter:	"1" to confirm the amount,
   	"2" to change the amount, or
   	"3" to end the call without cancelling the transfer;

4. the system will repeat the amount which has been cancelled. It will provide a cancellation verification number; and

5. the system will then terminate the call.